1. Information we collect
Information you provide
Account details (name, email, phone, password), profile information, addresses and job details, photos and messages, reviews, and payment information you submit (processed by Stripe; we do not store full card numbers).
Information collected automatically
Device and usage data (IP address, device identifiers, app version, pages viewed), and, with your permission, approximate or precise location to match you with nearby jobs or Pros.
Information from third parties
Identity-verification and background-check results for Pros (via our vendors), and information from payment, mapping, and communications providers.
2. How we use information
- Operate the Platform — create accounts, match Customers and Pros, process bookings and payments;
- Communicate with you, including service messages, receipts, and (with consent) marketing and SMS;
- Provide support and resolve disputes, refunds, and chargebacks;
- Protect safety and security, prevent fraud, and enforce our Terms;
- Verify identity and eligibility, including background checks for Pros;
- Improve, personalize, and develop features; and comply with legal obligations.
4. SMS & communications
If you opt in to SMS, we send transactional and, with consent, promotional messages. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Consent page for details. Opting out of marketing does not stop essential service messages.
6. Data retention
We keep personal information for as long as needed to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements. We then delete or de-identify it.
7. Security
We use technical and organizational measures designed to protect personal information, including encryption in transit and tokenized payments via Stripe. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices & rights
Depending on where you live (for example, California or other U.S. states), you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing or targeted advertising. To exercise these rights, contact contact@besthandapp.com. We will not discriminate against you for exercising your rights. You may also update most information in your account settings.
9. Children’s privacy
The Platform is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
10. Large Projects & business (Company) accounts
If you use BestHand Large Projects as a business ("Company"), we collect and process additional information to verify the business and enable payouts. This may include your legal business name, EIN/tax ID, business address, beneficial-owner and representative identity details (including government identifiers and ID documents), licensing, insurance and bond information, and bank/payout details.
We use third-party providers to collect and verify this information and to process payments and payouts — primarily Stripe (identity/KYC, Connect payouts, and the bank account) and Middesk (business verification, e.g., name/TIN match, Secretary-of-State and watchlist screening). Information is shared with these providers as needed to verify your business and move funds, and their handling is governed by their own privacy policies.
For each project we also store the documents generated through the Platform — quotes, the Home Improvement Contract, change orders, lien waivers, and payout records — and share relevant details with the Customer and, where applicable, the Company’s subcontractors, to perform the project. We retain these records as required by law (for example, tax, contractor, and lien recordkeeping).
Business-account and project records may be retained after account closure where required for legal, tax, accounting, audit, dispute, or fraud-prevention purposes.
11. Changes & contact
We may update this Policy and will revise the "Last updated" date. Material changes may be communicated in-app or by email. Questions? Contact contact@besthandapp.com or +1 (267) 215-1234.